Introduction

Cook the Books will endeavour to supply the orders placed on this site but cannot guarantee supply. Prices and information on the site may change without notice and we do not accept responsibility for any errors, ommissions and faults. Please choose carefully when selecting your purchases. Do not hesitate to contact us on telephone +64 (0) 9 360 6513 or books@cookthebooks and we would be delighted to help you make the ideal purchase.

We will charge you the retail price shown on the site at the time of order plus any delivery and gift wrapping charges. Cook the Books will meet our obligations as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. All prices quoted include GST. For orders placed outside of New Zealand, the price advertised might not be the same as that charged to your credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.

Our Privacy Policy

Cook the Books is committed to protecting your privacy. This policy explains how we manage your personal information. We believe Cook the Books complies with the Privacy Act 1993 regarding how we collect, use, disclose, store and give access to personal information.

Why do we collect information?

Information is collected purely for the purposes of:

• Providing you with excellent customer service
• Responding to and processing your requests and orders
• Notifying competition winners or fulfilling promotional obligations
• Informing you of, and providing you with, new and existing products and services offered by Cook the Books and selected third parties from time to time.

How do we ensure the security of your information?

We do not use personal information that was obtained in connection with one purpose for any other purpose, unless authorised by you. Information is held securely and only accessed by authorised Privacy Officers and third parties who assist us with the operation of our business. Cook the Books takes steps to ensure that everything within the power of the business is done to prevent unauthorised use or unauthorised disclosure of the information. We do not sell or provide your personal information to others.

What are your rights?

You are entitled to access and request correction to your information (we may require proof of identity before we disclose any information to you). Should you no longer wish to receive any communications from us, you may opt out by contacting us via the email address below.
How can you contact us with questions or concerns about our privacy policy?
Please feel free to contact us at books@cookthebooks.co.nz

Our Returns Policy

Products purchased on this site can be returned, subject to the following conditions.

Faulty or Damaged Goods

All products purchased on this site can be returned if damaged (in transit or by no fault of your own) or faulty for a replacement product.
These items must be returned to our store immediately. Please email us at books@cookthebook.co.nz and provide your sales order number and the details of the title/s concerned.

Changed your mind?

DVD's and CD's cannot be returned unless faulty or damaged.
Books, Stationery, homewares (e.g. "Esther Diamond") items can be returned (within 30 days) with proof of purchase (the receipt shipped with the item/s) for a full refund, provided the item is in an unused and re-sellable condition.
Items can be returned to our store at 81 Ponsonby Road, Ponsonby, Auckland. This does not apply to damaged goods, only to items that are unused and in re-sellable condition.
The cost of returning a product you no longer want (within 30 days) is your responsibility.

Credit Cards

Cook the Books accepts the following credit cards: Amex, Mastercard, Visa. All online credit card transactions are secured with SSL encryption and are handled by DPS which is certified by the banks in New Zealand. www.dps.co.nz. No credit card details are held on any of our systems or in any paper format.

End of Disclaimer.